Frequently Asked Questions

General FAQs


Q: Do I need an appointment for an estimate?

Yes, estimates are by appointment only. In most cases, same day appointments are available. 


Q: What should I bring with me when I come in for an estimate?

Please bring any documentation you have received from the insurance companies involved. Some examples may be emails, additional estimates, insurance claim number, insurance company contact names and phone numbers, and pre-issued insurance checks.


Q: How long will it take to repair my vehicle?

Each job is different - the length of time required for repairs is dependent on the extent of the damage, part availability, and your insurance company’s timeliness. We will give you an estimated total days to repair when we complete your estimate. Total days to repair are subject to change based on part availability, insurance approvals, etc.


Q: Why does it cost so much to repair a small ding?

We get asked this question more than almost any other question! Repairing a dent or ding is a very involved process. There is a minimum amount of time it takes to repair one dent. Picture this: a body repair technician must first grind all of the paint off of the area to be repaired, then they must prepare the
filler compound, apply it uniformly, then wait for it to dry. The compound is then sanded and either glazed with primer or a thin second coat of the compound is applied. After drying the compound is sanded again. Then, the tech mixes a 2k primer, applies the primer, and let's the primer dry. Finally, the vehicle is painted, occasionally with several coats - depending on the paint, and then the paint must dry. Sometimes we must also buff the painted area and only then is the job finished!


Q: What if I don't want to pay for the extra prep to remove scratches & dents to a surface receiving new paint. Won't my car still look better with new paint?

You may choose to simply have your vehicle painted without addressing issues like peeling, cracking and old bodywork. Colorado Car Works will NOT complete these partial repairs due to the nature of our shop warranty. Please keep in mind that in order to receive the smoothest possible finish and highest possible gloss, these issues will need to be addressed. If these issues are improperly prepped for paint, the gloss and overall appearance of the newly painted surfaces will be noticeable.


Q: If my vehicle's frame is damaged, is the vehicle a total loss?

Not necessarily. Using a state-of-the-art computer measuring system, Colorado Car Works can return your vehicle to its original factory specifications. If it is determined that a section of the frame is bent beyond repair, that section can usually be replaced.